Frequently Asked Questions

If you have a question that is not answered here, please contact us.


Store Support

Q: What is the best way to contact Shibui Knits?

A: Please contact us using our online form.
 

Q: How do i sign up for the Shibui Knits Email list?

A: You can sign up using the Shibui Knits Retail Newsletter online form.
 

Q: Do you sell directly to knitters?

A: No, we do not sell directly to knitters. We are a wholesaler and sell directly to stores.
 

Q: What are the knitting abbreviations?

A: You can download a list of Shibui Knits’ standard knitting abbreviations here.
 

Q: Where can i purchase or download your patterns?

A: The majority of our patterns are available to download on Ravelry. Free and free-with-purchase patterns are available on our wholesale login. Printed patterns may be purchased through our regular order form.
 

Q: Does Shibui Knits offer sample reimbursements? If so, what are the criteria?

A: Yes, Shibui Knits is proud to run a sample reimbursement program. Reimbursements apply to any pattern or garment as long as Shibui Knits yarn is used. To request reimbursement credit, fill out our store sample online form, take a photo of the completed garment and upload it to Dropbox, and a credit for the yarn used will be applied to your next order. Limit one sample per pattern, with the exception of remixes.
 

Q: Are your patterns written in any other languages?

A: No, but if you require a Shibui Knits pattern in a different language for your customers, you are welcome to translate it. Please let us know which pattern(s) you have translated.
 

Q: How do I schedule a trunk show?

A: To request a trunk show, please contact your sales rep or fill out our trunk show request form.

 

Ordering Information

Q: How can I purchase Shibui Knits yarns and patterns for my shop? What are the minimums?

A: To submit an order for Shibui Knits yarns and patterns, please complete the order form or contact your sales rep. First order minimum is $1,000, with no minimum order thereafter. Accounts with no activity during the past year will be closed. Shibui Knits does not offer payment terms.
 

Q: What are my payment options?

A: We accept all major credit cards, checks and PayPal. Payment is due before orders are shipped.
 

Q: When will my order ship? What are my shipping options?

A: If items are in stock we ship within 1–2 days of receiving the order. Orders are typically shipped with UPS Ground; expedited shipping options are available upon request.
 

Q: What does it mean if an item is back ordered?

A: If an item is back-ordered, you can still place an order for it, and we will ship when the item is available. We do not charge for back orders until they ship. Most back-ordered items take, on average, 3–4 weeks to be restocked in our warehouse. All orders for back-ordered items remain in our system until they are available or until you cancel your order for them.