FAQ /

Our best attempts to answer your most common queries.

1

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How do you pronounce "Shibui"?

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Shih-BOO-ee

Japanese for "elegant with a touch of bitterness", we chose the word 'shibui' because of its layered meaning.

2

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How can I purchase Shibui yarn and patterns?

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For a list of our retailers, see GET SHIBUI.

If you own a LYS or online yarn store, please CONTACT US to set up a Wholesale account.

3

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Where can I find pattern errata?

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Though our patterns go through many rounds of editing and revision, we canít always catch everything. If a pattern has errata available, it will be listed on that pattern's page.

If you are very sure that the pattern is at fault and there is no errata available, please CONTACT US with the pattern details.

4

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Now that my store has a Wholesale account, how do I place future orders?

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In the future, we plan to add a secure ordering form to the website. Until then, we encourage all our wholesale customers to please CONTACT US by email, fax, or phone with orders.

To download an updated order form, LOG IN to access our retailer's resources.

5

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My store has a Wholesale account, how do LOG IN to your site?

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Contact our webmaster at login(at)shibuiknits(dot)com and request a unique username for your shop. Please note: new customers will not receive a username until after their first order.

6

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How do you handle back orders?

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We track all back orders and fill them as the inventory becomes available. If you would like an update on a current back order, please please CONTACT US.

7

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I'm a designer; how do I get Shibui yarns to use in my patterns?

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Depending on the nature of the request, we do provide yarn to designers. Please CONTACT US with the details of your design and how / when it will be published.

8

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I have a design that uses Shibui yarns, how do I submit it to you for publication?

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At the moment we are not accepting unsolicited submissions. Please do not send us any samples or patterns without our prior consent.

9

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Why arenít there prices on your website?

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We don't sell directly to end users. Shibui is a wholesale company that distributes our yarn and patterns to distinguished yarn shops around the world. See our list of SHIBUI RETAILERS.

10

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Can't I buy directly from you?

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We support our retailers by not selling to the public. To locate a store near you, or find an online retailer, see GET SHIBUI.

11

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How do I (insert knitting techniques here)?

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We suggest consulting some of the wealth of resources on the internet, or the staff at your local yarn store.

12

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How do I care for my knitted garments?

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Most hand-knitting yarns are best cared for by soaking in lukewarm water with a capful of Eucalan or Soak and laying flat to dry. Some yarns, including superwash wool like Shibui Sock, can be machine washed but will last longer and look better when hand washed and dried.